Privacy Policy

Last revision 1 March 2016

Janssen is concerned about privacy issues, which is why we would like to inform you how we collect, use and disclose information.

This Privacy Policy describes our practices related to the information that we or our service providers collect through the Website and web services (for example a mobile website or application) operated and controlled by us, from which you were redirected to this Privacy Policy (hereinafter referred to as the "Website"). By providing your personal data to us or by using this Website, you are deemed to have agreed with the terms of this Privacy Policy.


Information You Provide

In some areas of the Website we may ask you to submit personal data in order to allow you to benefit from specified features (such as newsletters, tips/pointers, order processing) or to participate in our campaigns (such as competitions or other promotions). You will be informed each time what information is required and what information is optional.

We may combine the data you submit with other data we received from you online and offline, including, for example, your purchase history. We may also combine it with information we received from other sources, such as other Johnson & Johnson's operating companies, publicly available information sources (including data from your publicly available social media profiles), and other third parties.

Passive Information Collection and Use

As you navigate the Website, certain information may be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as IP addresses, cookies, tags and collecting navigational data.

Please read the Cookie Policy and Annex A describing the categories of cookies used and other tracking technologies. In the Cookie Policy you will also find information on how to block all the cookies and tracking technologies if you do not consent to their use. If you choose not to block any tracking technology, you are deemed to have agreed with its use.

How We Use and Disclose Information

We use and disclose information you provide to us as described to you when the information was collected.

We also use information from you or about you:

  • to respond to your inquiries and fulfil your request, such as to send you documents or notifications in form of e-mail messages;
  • to send you important information regarding the relations between you and us or the Website, changes related to terms and conditions, policies and/or other information related to administration; and
  • for business purposes, such as data analysis, audits, new product development, improvement of our website, improvement of our products and services, identification of trends related to the use of the Website, personalization of your experience related to the Website by presenting products and offers tailored to you, and determination of efficiency of our promotional campaigns.

We may disclose the data collected through the Website:

  • to our third party partners with whom we offer co-branded or co-marketed promotions;
  • to our third party service providers, providing services such as website moderating and hosting, mobile application hosting, IT services, customer services, e-mail and direct mail delivery services, credit card processing, auditing services, and other services, in order to enable them to perform their services; and
  • to a third party in the event of reorganization, merger, sale, creation of a joint venture, assignment, transfer, or other disposition of all or any portion of the company's business, assets or capital stock (also in connection to any actions related to bankruptcy or similar proceedings).

In addition, we use and disclose information collected through the Website as necessary or appropriate: (a) in accordance with applicable laws, including laws in force outside your country of residence; (b) to comply with a legal process; (c) to respond to a request from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect the operations of our company and our affiliates; (f) to protect our rights, privacy, safety or property of our company and/or that of our affiliates, yours, or others; and (g) to allow us to take all possible legal steps or limit the damages which we would otherwise have to sustain. Subject to your consent, we may also use and disclose information collected through the Website in other ways. Where required by applicable laws, prior to the disclosure of your data to other entities, including entities listed in this Policy, we will ask for your consent to such disclosure

We also use and and disclose information collected passively as described above in section "Passive Information Collection and Use", and for any other purpose, except for any applicable law (for example, if we are required to treat such information as personal information). In addition, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.


This Privacy Policy does not address, and we are not responsible for, the privacy, information, or practices of any third parties, including any third party operating any website or web services (including any application) available through this Website or to which this Website contains a link. The availability of, or inclusion of a link to, any such website or web service on this Website does not imply endorsement of it by us or by our affiliates.


We use reasonable organizational, technical and administrative measures to protect personal data under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reasons to believe that your interaction with us is no longer secure (if you for example think that the security of your account with us has been breached), please inform us about the issue by contacting us in accordance with the content of the "Contact" section below.


Choices Regarding Our Use and Disclosure of Your Personal Data

You can choose how we use and disclose your personal data for marketing purposes. You have the following options:

  • Receiving marketing communications from us: If you do not wish to be the recipient of marketing communications from us any more, you can choose to opt-out by means of contacting us via the "Contact Us" section. Please provide your full name, specify the form or forms of marketing communications that you do not wish to receive any more, and provide the address or addresses to which it is sent. If for example you do not want to receive e-mails or postal items from us, please let us know, provide your full name and the e-mail address or postal address. Moreover, you can opt-out from receiving marketing e-mails from us by following the instructions on opting-out from receiving such e-mails contained in each of these messages.

  • Receiving reminders from us: If you do not wish to receive reminders from us in the future you can opt-out from receiving them by means of contacting us via the "Contact Us" section.

  • Please provide your full name and the e-mail address or telephone number at which you are receiving the reminders from us.
  • Disclosure of personal data to third party partners and affiliates: If you want to revoke your consent to further disclosure of personal data to our affiliates and/or third party partners for their marketing purposes, you can opt-out of such disclosure by contacting us by means of the "Contact Us" form. Declare in your message that you do not want us to disclose your personal data to our affiliates and/or third party partners for their marketing purposes, providing your full name and e-mail address.

We will try to comply with your request as soon as reasonably practicable. Please note that if you opt-out in accordance with the instructions provided above, we may not be able to remove your personal data from the databases of our affiliates we have already disclosed your data to (that is as of the day your cancellation is implemented). Also, please note that if you opt-out from receiving messages related to marketing, we can still send you important messages regarding transactions and administration, the reception of which you cannot opt-out from.

How to Gain Access, Modify or Delete Your Personal Data

If you wish to verify, correct, update or delete your personal data provided through the Website, please contact us by means of our "Contact Us" section. We will try to comply with your request as soon as reasonably practicable. You can also visit the Website to update your profile.


We retain your personal data for for the period necessary to fulfil the purposes specified in this Privacy Policy, unless a longer retention period is required or allowed by legal regulations or in order to otherwise comply with a legal obligation.


The Website is not directed to individuals under the age of 18, therefore we would like to request that these individuals not provide their personal data on the Website.


Your personal data can be stored and processed in any country where we have facilities or service providers. However, transfer of your data to another country that does not provide the level of protection for personal data corresponding to the level required in EEA will only occur once appropriate security measures are ensured in the destination country are ensured and in keeping with the requirements defined in the regulations on protection of personal data that are in force in the country where the data controller is established.


Unless we specifically request or invite it, please do not send us and do not disclose to us any sensitive personal data (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, health, convictions or trade union membership) on or through the Website, or in any other way. Should we request or invite you to provide sensitive data, we will do so subject to your written consent or if it is permitted according to the binding legal regulations.


We can make changes in this Privacy Policy. Take note of the “LAST REVISION” date in the top part of this page to gain information regarding the date of last revision. Any changes to this Privacy Policy will become effective as of the publication of the revised Privacy Policy on the Website. Your use of the Website following these changes means that you accept the revised Privacy Policy.


If you have any questions about this Privacy Policy, please contact us via the "Contact Us" section or by post at the address of the company established in the country where you are log in.

Data Controllers for data subjects from specific territories:
Croatia:   Johnson & Johnson S.E. d.o.o., Oreškovićeva 6h, 10010 Zagreb
Czech Republic:       Janssen-Cilag s.r.o., Karla Engliše 3201/6, 150 00 Praha
Hungary: Janssen-Cilag Kft., Nagyenyed u. 8-14. 1123 Budapest
Poland: Janssen-Cilag Polska Sp. z o.o., ul. Iłżecka 24, 02-135 Warszawa
Romania: Johnson & Johnson România SRL, Str. Tipografilor nr. 11-15, 013714 Bucureşti
Slovakia: Janssen, divízia Johnson&Johnson s.r.o., CBC III, Karadžičova 12, 821 08, Bratislava
Slovenia: Johnson & Johnson d.o.o., Šmartinska 53, 1000 Ljubljana